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Customer service vs customer experience: Definitions & differences

While customer service focuses on your customer-facing teams, customer experience refers to the...

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What is excellent customer service and how can you achieve it?

A great customer service is where you not only meet your customer expectations but you exceed them....

6 mins read Read More

What's the value of improving product information?

Accurate product information can win you customers, minimise returns and create an effortless...

4 mins read Read More
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How to tell if your business needs a CRM system

It’s not just about choosing the right CRM. You need to do it at the right time. Here are five...

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COLUMBUSCAST: What is customer experience?

What do you think when you hear the words customer experience? Customer experience and engagement...

2 mins read Read More

How to improve resource management

Effective resource management is about assigning the right resources to the right place at the...

3 mins read Read More
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