Mayzin Han 16-Feb-2021 12:14:00 16-Feb-2021 12:14:00 Why customer experience matters Customer experience matters because it can make or break customer loyalty and retention. In today’s world, a great digital customer experience matters even more. Jessica Hall 11-Dec-2020 08:45:00 11-Dec-2020 08:45:00 How can Microsoft’s Always On service benefit your business? An always on service helps your business stay connected, whether it’s your internal teams to each other or employees to customers. Here are 4 benefits. Nicola Hames 06-Oct-2020 09:45:00 06-Oct-2020 09:45:00 The Net Promoter Score: Do you exceed your customer expectations? It's vital to know how your customers are feeling. The NPS (Net Promoter Score) is one to gage that. Here's what it is, its benefits and what the results mean. Columbus UK 14-Sep-2020 12:05:00 14-Sep-2020 12:05:00 How to make the most of your customer data Collecting customer data and generating reports can be tricky. Here are some metrics we think you should be looking out for to help you maximise your data. Stephen Higgins 13-Aug-2020 12:25:00 13-Aug-2020 12:25:00 4 signs you need to invest in a customer engagement platform (and how to find one) To get the most out of your customer engagement platform, you need the right one at the right time. Here are some signs it's time to invest in one.