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Ian Kingstone Ian Kingstone Apr 23, 2024
Manufacturing

There’s no better time than now for manufacturers to hit the accelerator on ESG data

Find out how easy it is for manufacturers to use ESG data accelerators to fast-forward their ESG reporting strategies and unlock new business growth opportunities.

4 mins read Read More →

Customer service vs customer experience: Definitions & differences Jessica Hall
Jessica Hall Sep 13, 2021
Customer Experience & Engagement

Customer service vs customer experience: Definitions & differences
While customer service focuses on your customer-facing teams, customer experience refers to the...
3 mins read Read More →
What is excellent customer service and how can you achieve it? Steve Lyon
Steve Lyon Aug 24, 2021
customer service

What is excellent customer service and how can you achieve it?
A great customer service is where you not only meet your customer expectations but you exceed them....
6 mins read Read More →
What's the value of improving product information? Rob Watson
Rob Watson Aug 23, 2021
Digital Commerce

What's the value of improving product information?
Accurate product information can win you customers, minimise returns and create an effortless...
4 mins read Read More →
8 food industry trends for 2023
POPULAR
Matt Lawson Matt Lawson Jul 25, 2023
Food & Beverage

8 food industry trends for 2023

6 mins read Read More →
The roadmap to new product development for the food industry
POPULAR
Andrew Newton Andrew Newton Jan 26, 2022
Food & Beverage

The roadmap to new product development for the food industry

5 mins read Read More →
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How to tell if your business needs a CRM system Jessica Hall
Jessica Hall Aug 17, 2021
Customer Experience & Engagement

How to tell if your business needs a CRM system
It’s not just about choosing the right CRM. You need to do it at the right time. Here are five...
4 mins read Read More →
COLUMBUSCAST: What is customer experience? Simon Noakes
Simon Noakes Aug 10, 2021
Customer Experience & Engagement

COLUMBUSCAST: What is customer experience?
What do you think when you hear the words customer experience? Customer experience and engagement...
2 mins read Read More →
How to improve resource management Chris Nichols
Chris Nichols Jul 29, 2021
Professional Services

How to improve resource management
Effective resource management is about assigning the right resources to the right place at the...
2 mins read Read More →
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