Jessica Hall
Jul 15, 2022
The shift in CX behaviors: A look into the manufacturing industry
The servitization of products has altered the manufacturer-customer relationship. We examine the...
Jessica Hall
Jun 30, 2022
How high are manufacturers aiming their CX efforts?
Today's B2B customers want a more B2C-like customer experience than ever before. In this blog, we...
Jessica Hall
May 23, 2022
The state of CXE in manufacturing
Our partner report with Copperberg analyzes the state of CXE in manufacturing and what could change...
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Jessica Hall
Mar 10, 2022
How to build a customer experience strategy: A deep dive
The customer experience impacts all areas of your organization. But how do you get started? Read...
Jessica Hall
Feb 22, 2022
Transforming customer experience with digital transformation
In our report with Business Reporter, we explore the internal and external impacts of digital...
Jessica Hall
Sep 27, 2021
Using personalisation to boost sales and customer loyalty
Personalising the customer experience leads to boosted sales and customer loyalty.
Jessica Hall
Sep 22, 2021
The value of customer service and how to improve it
Great customer service gives your business a competitive edge that no-one can take away. Read more...
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