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Mayzin Han Mayzin Han Jan 21, 2022
Strategy and Change

What is disruption?

Disruption is a theory where one company challenges others by focusing on market segments that the latter overlooks. Learn more by tuning in to our podcast series.

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Using personalisation to boost sales and customer loyalty Jessica Hall
Jessica Hall Sep 27, 2021
Customer Experience & Engagement

Using personalisation to boost sales and customer loyalty
Personalising the customer experience leads to boosted sales and customer loyalty.
2 mins read Read More →
The value of customer service and how to improve it Jessica Hall
Jessica Hall Sep 22, 2021
Customer Experience & Engagement

The value of customer service and how to improve it
Great customer service gives your business a competitive edge that no-one can take away. Read more...
2 mins read Read More →
Customer service vs customer experience: Definitions and differences Jessica Hall
Jessica Hall Sep 20, 2021
Customer Experience & Engagement

Customer service vs customer experience: Definitions and differences
While customer service focuses on your customer-facing teams, customer experience refers to the...
3 mins read Read More →
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