Jul 15, 2022
The shift in CX behaviors: A look into the manufacturing industry
The servitization of products has altered the manufacturer-customer relationship. We examine the...
Jun 30, 2022
How high are manufacturers aiming their CX efforts?
Today's B2B customers want a more B2C-like customer experience than ever before. In this blog, we...
May 23, 2022
The state of CXE in manufacturing
Our partner report with Copperberg analyzes the state of CXE in manufacturing and what could change...
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Mar 30, 2022
Salesforce Field Service: A best practice guide
Salesforce Field Service transforms your processes, offering ways that your workforce can enhance...
Mar 10, 2022
How to build a customer experience strategy: A deep dive
The customer experience impacts all areas of your organization. But how do you get started? Read...
Mar 9, 2022
State of CRM report: Why optimising your CRM system is key in 2022
2022 State of CRM: Why optimising your CRM system is key in 2022
Feb 22, 2022
Transforming customer experience with digital transformation
In our report with Business Reporter, we explore the internal and external impacts of digital...