Stephen Higgins
Aug 3, 2021
How manufacturers can use Industry 4.0 to transform customer experience
We look at the impact Industry 4.0 is having on the manufacturing industry and its ability to...
Stephen Higgins
Jun 29, 2021
7 tips to improving your customer engagement strategy
A robust customer engagement strategy can help you provide the most memorable, positive customer...
Stephen Higgins
Jun 7, 2021
6 steps to CRM ERP system integration success
So you know the benefits of a CRM-ERP integration and you’re looking to ensure a successful...
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Stephen Higgins
May 4, 2021
ERP vs CRM: What's the difference and do you need both?
The main difference is that an ERP system manages back-office tasks while a CRM handles the front....
Stephen Higgins
Mar 2, 2021
The value of excellent customer service (and how to get there)
There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x...
Stephen Higgins
Feb 23, 2021
8 tips to improving customer service during a crisis
The need for great customer service jumps to an all-time high during a crisis. Wondering how to...
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