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A guide to empathy in customer service

Empathy is a crucial trait of a good customer representative. To provide excellent customer service...

6 mins read Read More

Why effective change management matters

Without effective change management, you may experience resistance, struggle with user adoption,...

2 mins read Read More

What is business agility and how can you achieve it?

The business landscape can change unexpectedly. If you’re not ready to pivot quickly you’ll get...

3 mins read Read More
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How food manufacturers can build an effective digital strategy

Without knowing your business goals, who you’re targeting and what you’re offering, you'll fall by...

4 mins read Read More

What is excellent customer service and how can you achieve it?

A great customer service is where you not only meet your customer expectations but you exceed them....

6 mins read Read More

What's the value of improving product information?

Accurate product information can win you customers, minimise returns and create an effortless...

4 mins read Read More

5 key success factors for digital transformation

It’s said 70% of transformations fail because companies don’t clarify the value they want to...

3 mins read Read More

The importance of an effective value proposition for food businesses

A strong value proposition will answer why someone should do business with you. Read how it can be...

3 mins read Read More

How to tell if your business needs a CRM system

It’s not just about choosing the right CRM. You need to do it at the right time. Here are five...

4 mins read Read More

Supply chain optimisation: 5 ways D365 Finance & Operations can help

Microsoft Dynamics 365 F&O can digitally transform manufacturers, starting with your supply chain....

3 mins read Read More

Addressing challenges in the professional services industry

Complex projects and unpredictable demand are a few challenges facing professional services firms....

3 mins read Read More

Demystifying the cloud

The cloud brings value, flexibility and innovation to your business - that's why it's important you...

1 min read Read More

COLUMBUSCAST: What is customer experience?

What do you think when you hear the words customer experience? Customer experience and engagement...

2 mins read Read More

4 top benefits of a product information management system

Product information management systems can collect, centralise and streamline your data from...

4 mins read Read More

How manufacturers can use Industry 4.0 to transform customer experience

We look at the impact Industry 4.0 is having on the manufacturing industry and its ability to...

3 mins read Read More

Making the move to e-commerce: 4 success factors

The days of brick and mortar stores dominating retail are gone. E-commerce is an exciting place to...

4 mins read Read More
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