Guest
Aug 31, 2021
A guide to empathy in customer service
Empathy is a crucial trait of a good customer representative. To provide excellent customer service...
Ian Kingstone
Aug 27, 2021
Why effective change management matters
Without effective change management, you may experience resistance, struggle with user adoption,...
Mark Thompson
Aug 26, 2021
What is business agility and how can you achieve it?
The business landscape can change unexpectedly. If you’re not ready to pivot quickly you’ll get...
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Andrew Newton
Aug 25, 2021
How food manufacturers can build an effective digital strategy
Without knowing your business goals, who you’re targeting and what you’re offering, you'll fall by...
Steve Lyon
Aug 24, 2021
What is excellent customer service and how can you achieve it?
A great customer service is where you not only meet your customer expectations but you exceed them....
Rob Watson
Aug 23, 2021
What's the value of improving product information?
Accurate product information can win you customers, minimise returns and create an effortless...
Toby Mankertz
Aug 20, 2021
5 key success factors for digital transformation
It’s said 70% of transformations fail because companies don’t clarify the value they want to...
Andrew Newton
Aug 18, 2021
The importance of an effective value proposition for food businesses
A strong value proposition will answer why someone should do business with you. Read how it can be...
Jessica Hall
Aug 17, 2021
How to tell if your business needs a CRM system
It’s not just about choosing the right CRM. You need to do it at the right time. Here are five...
Andy Clarke
Aug 13, 2021
Supply chain optimisation: 5 ways D365 Finance & Operations can help
Microsoft Dynamics 365 F&O can digitally transform manufacturers, starting with your supply chain....
Mark Thompson
Aug 12, 2021
Addressing challenges in the professional services industry
Complex projects and unpredictable demand are a few challenges facing professional services firms....
Laura Gilbank
Aug 11, 2021
Demystifying the cloud
The cloud brings value, flexibility and innovation to your business - that's why it's important you...
Simon Noakes
Aug 10, 2021
COLUMBUSCAST: What is customer experience?
What do you think when you hear the words customer experience? Customer experience and engagement...
Neil Rowett
Aug 9, 2021
4 top benefits of a product information management system
Product information management systems can collect, centralise and streamline your data from...
Stephen Higgins
Aug 3, 2021
How manufacturers can use Industry 4.0 to transform customer experience
We look at the impact Industry 4.0 is having on the manufacturing industry and its ability to...
Neil Rowett
Aug 2, 2021
Making the move to e-commerce: 4 success factors
The days of brick and mortar stores dominating retail are gone. E-commerce is an exciting place to...
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