Organisations consider their ERP go-live as a huge milestone and the final step in their IT transformation. While going live on time, and on budget is a measure of success – a significant milestone, it is only one part of the ERP investment realisation puzzle.
The real success is how businesses always achieve operational efficiency – manage their application environment efficiently to keep it available and functional. In this regard, two crucial aspects can lead the company forward: stability in terms of the efficient running of the CRM systems, ERP systems, and the critical business applications, and the other: predictability in terms of availability of the platform that these systems are running on.
While it is easier said than done, we are going to talk about how you can ensure the stability and predictability of the ERP system. The key is the processes! To standardise and sanitise the operations of a business, you must define and document all the processes. About 80% of problems arise immediately after an ERP’s go-live due to lack of understanding or clarity among its user groups rather than a problem with the system; this knowledge gap costs the organisation time, money, and most importantly, the unavailability of business-critical applications. With business processes in place, you can achieve both technical continuity and organisational continuity.
So, let us look at the benefits of having structured, coherent processes:
Benefit #1: Improved operational efficiency
Structured and coherent services align a business around a single way to operate, resulting in operational efficiency. These services minimise performance variance through documenting, analyzing, and enforcing processes. Well-documented processes also reduce the risk of crucial talent when they are unavailable.
Benefit #2: Enhanced collaboration and decision making
Stable and predictable operations enable your employees, systems, and applications to work in unison. Processes extend clear guidelines for operations, enabling your associates to collaborate and make decisions quickly and easily. In addition to helping the existing workforce optimise their operations, well-documented processes reduce the training time of new members.
Benefit #3: Better scalability and growth
Documented and structured services support productive, immediate user adoption, allowing greater scope for growth and scalability. It also allows continual and timely changes to be incorporated, enhancing organisational growth and scalability.
In summary, every day, you need to ensure that you can implement change in a controlled and documented manner and can support your users after your ERP has gone live. It can happen only when you have your processes well-defined and documented.
To learn more about the role of efficient application maintenance and five tips to select the right AMS partner to help you support, download our latest tip sheet to grow your business!