There are many benefits of a fully managed service, many of which will resonate with a wide range of companies out there spanning multiple industries and sizes. Here are some of the benefits an MSP (managed service provider) can provide.
1. Time back for your team
We often see that the company’s key staff are stretched thin with all the BAU tasks and struggle to focus on strategy for the future, instead of spending all their time firefighting issues. The remote MSP can take away the strenuous legwork and let the local team focus on what matters.
Some of our SMB (small-medium businesses) may even be relying on staff doing dual roles, so the more ERP savvy staff pitching in to try and keep on top of issues if and when they crop up.
2. Access to experts in every vertical
Ever thought that you might be doing things a certain way just because that is the way you have always done it? Well, MSPs have experts for every vertical.
Each expert has exposure and experience with numerous companies working within your industry, and this arms them the knowledge required to advise you on ways to improve business processes, rather than just fix your current ones.
This would often be aligning companies with an industry best practice where and when it can be implemented, Columbus goes as far as even having hundreds of pre-mapped out business processes for a variety of industries in a BPM model for companies to evaluate and compare against.
3. Access to the latest technology
MSP staff are kept up to date and earn all the cutting edge technologies. This can help them advise where a new release could really help your company cut down on manual tasks.
A great example over the last few years has been reporting and analytics, more and more companies are no longer just storing all their data but reporting off only small sections. A good MSP would not only be able to inform you what data you should be reporting off for your industry but also the best technology for you to do so.
4. One house for all with a single point of contact
There are often issues that fall in the grey area between where two different suppliers claim to be supporting you. If one provider manages everything then there is no sloppy shoulder or water-off-a-ducks-back for you to worry about.
It is also handy to know that you have a 24/7 provider that you can contact for all your issues.
5. Experts in cybersecurity
Over recent years, organisations have truly started to understand and feel the risks they face with cybersecurity in today’s day and age. Keeping up with this is a full-time job for a security expert.
For a lot of businesses, it is not feasible to employ a full member of staff just for this and unfortunately, these companies are often the ones that stand a higher chance of going under if they have a data breach due to them being a small medium business size.
Any MSP will have experts in security and have key software tailored to target breaches as soon as they occur.
6. More cost-effective to hire an MSP than to recruit an in-house team
One of the primary benefits of a fully managed MSP is a single point of contact that has resources to cover all the customers’ needs on a 24/7 basis.
The cost of getting the expert skills in all areas of your business in which an MSP offers skills in-house to cover the extended hours can far outweigh the easy and price of outsourcing this.
7. Extended cover and 24/7 support
As most companies mainly operate during normal working hours, it can be tricky to get support for out of hours issues. On top of this, a lot of maintenance work is best carried out at a time it has the least impact effect on users. In other words, it's better carried out during out of hours instead of having your team clock in lots of overtime or time in lieu.
An MSP, particularly a global one like Columbus, take shifts being on call during all hours. They'll provide "follow the sun" offerings where support can be 24/7.
If you found yourself nodding along as you skim read this blog post, please feel free to get in touch for more information about what options there are out there. Alternatively, learn more about the business management ecosystem here.