<img src="https://secure.leadforensics.com/133892.png" alt="" style="display:none;">

When it comes to application management, the question of whether you need an AMS partner should be easy to answer. Of course you do. Working with an AMS partner (also known as application management services) means you can access top application management experts, receive round-the-clock support and improve cost efficiency - among other benefits.

At Columbus, we’ve been offering AMS to businesses of a variety of sizes and sectors for over 30 years. Here’s what we bring to the table when it comes to application management services frameworks.

Incident management

We offer global infrastructure services. Our team of dedicated specialists are ready to deliver first and second line support, round-the-clock. We can ensure your standard Microsoft-based solutions are performing as they should.

Here’s a sample of the services we offer:

  • Infrastructure managed services e.g. Microsoft Windows server monitoring, patching and management, server backup monitoring and management
  • Infrastructure platform services e.g. disaster recovery

Guaranteed uptime of critical business systems

We can guarantee maximised uptime of your critical business solutions. Thanks to our application monitoring and proactive application operation, we will ensure your systems stay healthy, evergreen and at minimal risk of downtime.

In the event that an incident does occur, we will swiftly resolve them through our standby resources, available 24/7.

24/7 solution support

Speaking of potential incidents, we have a centralised service desk where you can log any application-related issues and requests. Available 24/7 and 365 days of the year, our customer-dedicated resolution team will ensure any issues are resolved rapidly.

We even offer a problem management offering, where we can minimise the impact of any unavoidable incidents and perform root cause analysis to prevent future repetition.

Solution optimisation

We understand that your business needs may change over time. Sometimes even rapidly and suddenly. We have a clearly defined change management process in place to ensure that we can scale your applications to adapt to these new business needs as and when they happen.

Application management services_Columbus UK

As well as adapting, we can ensure the production environment remains stable, thanks to our structured release planning and deployment approach.

For example:

  • Release planning
  • Test coordination
  • Release build and deployment

Transition management

If another team needs to get involved, we have a standardised handover process in place to ensure your business feels minimal impact.

For example, we have an operational manual that clearly describes the processes, collaboration and escalation points. This helps ensure a complete transfer of key knowledge from the implementation team to the operations team.

Ensured quality of delivery

The quality of delivery outlined in your contract with Columbus is guaranteed through an ITIL-based, structured and proven governance model. A Service Delivery Manager will be assigned to your account, ensuring easy interaction and that your expectations are met.

Application management services (AMS) partner in the UK_Columbus UK

If you’ve been looking at digitally transforming your business or you’re in the process of doing so, you’re not alone. According to Gartner, 91% of businesses are involved in some kind of digital initiative and 87% of senior business leaders see digitalisation as a priority. For your digital transformation efforts to have the best chances of success, consider working with a partner/consultancy.

Take application management, for example. Part of a digital transformation project involves ensuring your business applications are integrated and performing the best they can be.

To find out more about our Managed Services offering, click the button below to download the brochure.

Managed Services Partner

Topics

Discuss this post

Recommended posts

If you want to get the most out of your business applications, you should prioritise application management. Managing business applications isn’t easy, particularly if you’re doing it on a global scale. However, we’re here to offer some tips, including advice from our application management services (AMS) consultants.
Many businesses are working with managed service providers (MSP) because they’re realising the benefits of the partnership. But how can you maximise those benefits? How can you ensure you’re making the most of that investment? Here are eight best practices that can help you get the most out of the relationship with your MSP. Assess your business processes Set clear goals Open the lines of communication Establish clear expectations for the partnership Know where your MSP will sit within your corporate culture Be open to change Review the relationship - regularly Choose the right partner
The global managed services market was said to have been worth approximately £143.3 billion ($200.3bn) in 2019. It’s expected to rise to £352.2bn ($492.2bn) in 2027 which is a compound annual growth rate of 12.2%. So, it’s clear that more and more businesses are realising the benefits of working with an Application Management Services (AMS) partner. What exactly are these benefits? Gain access to application management specialists without the recruitment costs Gain time back for your team Support is available round-the-clock Improve overall cost efficiency
With today’s business landscape being more competitive and fast-paced than ever before, you need efficient and reliable application management. But how do you find and choose the right AMS partner? Here are some qualities and services the ideal partner will offer.
You might have seen the terms ‘application management’ and ‘IT support’ used interchangeably. We certainly have. But they’re actually two different things and we’ll explain how so in this blog post. Get ready to learn… The definition of IT support The definition of application management How the two compare How to choose the right option for your business
right-arrow share search phone phone-filled menu filter envelope envelope-filled close checkmark caret-down arrow-up arrow-right arrow-left arrow-down