<img src="https://secure.leadforensics.com/133892.png" alt="" style="display:none;">

When it comes to application management, the question of whether you need an AMS partner should be easy to answer. Of course you do. Working with an AMS partner (also known as application management services) means you can access top application management experts, receive round-the-clock support and improve cost efficiency - among other benefits.

At Columbus, we’ve been offering AMS to businesses of a variety of sizes and sectors for over 30 years. Here’s what we bring to the table when it comes to application management services frameworks.

Incident management

We offer global infrastructure services. Our team of dedicated specialists are ready to deliver first and second line support, round-the-clock. We can ensure your standard Microsoft-based solutions are performing as they should.

Here’s a sample of the services we offer:

  • Infrastructure managed services e.g. Microsoft Windows server monitoring, patching and management, server backup monitoring and management
  • Infrastructure platform services e.g. disaster recovery

Guaranteed uptime of critical business systems

We can guarantee maximised uptime of your critical business solutions. Thanks to our application monitoring and proactive application operation, we will ensure your systems stay healthy, evergreen and at minimal risk of downtime.

In the event that an incident does occur, we will swiftly resolve them through our standby resources, available 24/7.

24/7 solution support

Speaking of potential incidents, we have a centralised service desk where you can log any application-related issues and requests. Available 24/7 and 365 days of the year, our customer-dedicated resolution team will ensure any issues are resolved rapidly.

We even offer a problem management offering, where we can minimise the impact of any unavoidable incidents and perform root cause analysis to prevent future repetition.

Solution optimisation

We understand that your business needs may change over time. Sometimes even rapidly and suddenly. We have a clearly defined change management process in place to ensure that we can scale your applications to adapt to these new business needs as and when they happen.

Application management services_Columbus UK

As well as adapting, we can ensure the production environment remains stable, thanks to our structured release planning and deployment approach.

For example:

  • Release planning
  • Test coordination
  • Release build and deployment

Transition management

If another team needs to get involved, we have a standardised handover process in place to ensure your business feels minimal impact.

For example, we have an operational manual that clearly describes the processes, collaboration and escalation points. This helps ensure a complete transfer of key knowledge from the implementation team to the operations team.

Ensured quality of delivery

The quality of delivery outlined in your contract with Columbus is guaranteed through an ITIL-based, structured and proven governance model. A Service Delivery Manager will be assigned to your account, ensuring easy interaction and that your expectations are met.

Application management services (AMS) partner in the UK_Columbus UK

If you’ve been looking at digitally transforming your business or you’re in the process of doing so, you’re not alone. According to Gartner, 91% of businesses are involved in some kind of digital initiative and 87% of senior business leaders see digitalisation as a priority. For your digital transformation efforts to have the best chances of success, consider working with a partner/consultancy.

Take application management, for example. Part of a digital transformation project involves ensuring your business applications are integrated and performing the best they can be.

To find out more about our Managed Services offering, click the button below to download the brochure.

Managed Services Partner

Topics

Discuss this post

Recommended posts

The best managed services partners (MSPs) offer more than just ‘managed services’. Not only can they help businesses keep their lights on, maximise uptime and streamline processes, but MSPs can also place them in the best position for digital transformation. Here are some signs of a great MSP.
What do you think when you consider cloud migrations? For the majority of businesses, while they recognise the benefits, moving to the cloud from an on-premise system is often a rather daunting thought. Your systems are no longer physically on-site which may make you feel uncomfortable.
The fast-paced nature of today’s business landscape has meant that it’s time to start thinking beyond break/fix IT and more towards how to adopt a proactive approach. But sadly, many in-house IT teams can’t keep up with trends and ensure their business systems are working as they should.
Application management services is where the responsibility of managing your business applications is outsourced to a third-party consultancy. These consultancies are often known as AMS (application management services) partners and there are various pros and cons of working with them. Got 10 minutes to spare? Keep reading this blog post to find out more about AMS… Isn’t AMS the same as managed IT support? The pros of AMS The cons of AMS Do I really need an AMS partner?
If you want to get the most out of your business applications, you should prioritise application management. Managing business applications isn’t easy, particularly if you’re doing it on a global scale. However, we’re here to offer some tips, including advice from our application management services (AMS) consultants.
right-arrow share search phone phone-filled menu filter envelope envelope-filled close checkmark caret-down arrow-up arrow-right arrow-left arrow-down