What Columbus brings to the application management table

When it comes to application management, the question of whether you need an AMS partner should be easy to answer. Of course you do. Working with an AMS partner (also known as application management services) means you can access top application management experts, receive round-the-clock support and improve cost efficiency - among other benefits.

At Columbus, we’ve been offering AMS to businesses of a variety of sizes and sectors for over 30 years. Here’s what we bring to the table when it comes to application management services frameworks.

• Incident management
• Guaranteed uptime of critical business systems
• 24/7 solution support
• Solution optimisation
• Transition management
• Ensured quality of delivery

Incident management

We offer global infrastructure services. Our team of dedicated specialists are ready to deliver first and second line support, round-the-clock. We can ensure your standard Microsoft-based solutions are performing as they should.

Here’s a sample of the services we offer:

• Infrastructure managed services e.g. Microsoft Windows server monitoring, patching and management, server backup monitoring and management
• Infrastructure platform services e.g. disaster recovery

We can guarantee maximised uptime of your critical business solutions. Thanks to our application monitoring and proactive application operation, we will ensure your systems stay healthy, evergreen and at minimal risk of downtime.

In the event that an incident does occur, we will swiftly resolve them through our standby resources, available 24/7.

24/7 solution support

Speaking of potential incidents, we have a centralised service desk where you can log any application-related issues and requests. Available 24/7 and 365 days of the year, our customer-dedicated resolution team will ensure any issues are resolved rapidly.

We even offer a problem management offering, where we can minimise the impact of any unavoidable incidents and perform root cause analysis to prevent future repetition.

Solution optimisation

We understand that your business needs may change over time. Sometimes even rapidly and suddenly. We have a clearly defined change management process in place to ensure that we can scale your applications to adapt to these new business needs as and when they happen.

As well as adapting, we can ensure the production environment remains stable, thanks to our structured release planning and deployment approach.

For example:

• Release planning
• Test coordination
• Release build and deployment

Transition management

If another team needs to get involved, we have a standardised handover process in place to ensure your business feels minimal impact.

For example, we have an operational manual that clearly describes the processes, collaboration and escalation points. This helps ensure a complete transfer of key knowledge from the implementation team to the operations team.

Ensured quality of delivery

The quality of delivery outlined in your contract with Columbus is guaranteed through an ITIL-based, structured and proven governance model. A Service Delivery Manager will be assigned to your account, ensuring easy interaction and that your expectations are met.

If you’ve been looking at digitally transforming your business or you’re in the process of doing so, you’re not alone. According to Gartner, 91% of businesses are involved in some kind of digital initiative and 87% of senior business leaders see digitalisation as a priority. For your digital transformation efforts to have the best chances of success, consider working with a partner/consultancy.

Take application management, for example. Part of a digital transformation project involves ensuring your business applications are integrated and performing the best they can be.

To find out more about our Managed Services offering, click the button below to download the brochure.